Which technique is used in workflow analysis to study the sequence and duration of tasks?

• A. Time-motion study
• B. Financial auditing
• C. Marketing research
• D. Patient satisfaction surveys

Answer: (A)

Time-motion study is the technique that measures how a workflow unfolds by recording the sequence of tasks and the time each one takes. This approach captures every step in the process, revealing where delays, backtracking, or unnecessary movements occur, and it provides concrete timing data that can be used to streamline the flow, balance workloads, and reduce wasted effort. The other options don’t focus on the order and duration of tasks: financial auditing reviews financial records and controls, marketing research examines markets and consumer behavior, and patient satisfaction surveys gather perceptions about care rather than the actual steps and timing of a workflow.